When you need a little smack of Glim

Updated: BLU-verse

October 31st, 2007 by Jason

I have some backend contacts at AT&T through work. They are mostly on the telco and engineering side. They made some internal calls for me and a level 2 support tech called me. We spent a few minutes on the phone discussing my problems. He recognized immediately that the problem was most likely not within my house. He scheduled a technician to come out to my house that evening. When the technician arrived he was carrying a new RG. I told him about my previous conversation with level 2 support and he decided that he should switch my port at the VRAD instead of trying a new RG. I have to say since this has been done my service has been working “almost” flawlessly. Every once in a while the picture will hang and I have to change the channel and change it right back but that is a slight inconvenience to what was happening before. The internet services have been spot on ever since. I usually keep an RDP session up from work and it hasn’t dropped yet. I appreciate AT&T fixing my problems and I will now start drinking the U-verse Kool-Aid. But what about the customers out there that don’t have the contacts I do? If you find my site before you find this one go to it. There is a bunch of helpful info on it. Look for the screen name “David”. He seems to know what he is talking about and is always willing to help.

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  1. Glimsmack News » Blog Archive » BLU-verse Says:

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